ServiceNow

ServiceNow is both a data source and an integration target in most of my operational work. I pull incident, task, asset, and escalation data from the ServiceNow API to power Power BI dashboards that give IT leadership real-time visibility into operations. On the other side, my Power Apps + Power Automate flows write back to ServiceNow — creating and routing tickets automatically based on checklist submissions, closing the loop between field reporting and formal ticketing.

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Work examples

Employee Technology Support MBR

Monthly Business Review dashboard pulling live ServiceNow data — 79.6K incidents, 46.7K tasks, 1.86hr MTTR, 95.3% SLA attainment — broken down by region, channel, and request type for global IT leadership.

Employee Experience — Active Incidents

Real-time view of all open incidents split by status: 18 new, 72 in progress, 36 on hold — with category breakdowns, analyst workload, location distribution, and live ticket detail tables for immediate triage.

Employee Experience — Recently Resolved Incidents

Rolling resolution view across today (42), last 7 days (504), and last 30 days (3,284) — with top categories, analyst performance, location breakdown, and live resolved ticket detail at each time horizon.

Screenshots shown are placeholders. Built with synthetic data — original architecture, design, and analysis are my own work.